A Premier Provider of Communication Solutions
West Interactive, a division of West Corporation, is a leading provider of automated customer contact solutions to many of the nation’s leading companies and helps them communicate more effectively and maximize the value of their customer relationships. Our integrated suite of automated customer contact solutions includes customer acquisition, customer care and retention services. We support these solutions with directed dialogue and natural language speech, automated notifications, customer surveys and traditional IVR services. West’s experienced personnel, cutting-edge technology and advanced systems provide companies with a variety of automated solutions that help increase revenue, lower costs and improve customer satisfaction.

Automated Solutions that Deliver Dramatic Results
At West Interactive we have been designing, developing, deploying and managing automated customer contact solutions for nearly two decades. We offer both managed speech solutions and hosted platform services, which incorporate world class, standards-based technologies, including VoiceXML. Our professional services team works closely with companies to design and develop unique speech applications that generate unparalleled results. Our expertise and experience help us to not only meet the ever changing needs of our clients, but also allow us to develop solutions that address individual challenges in an efficient, cost-effective manner. West also offers Hosted VACD solutions that help companies route calls and support a remote workforce.

Industry Leadership
West Interactive’s team is comprised of highly skilled automated call processing experts with extensive industry experience. In addition to holding leadership roles on numerous call center and speech industry boards and committees, many West professionals serve as industry experts at trade shows and conferences throughout the country. When it comes to automated customer contact solutions, the industry looks to West Interactive as the experienced leader.

Expertise in Vertical Markets
At West Interactive, every solution is designed to meet the unique requirements of our clients, which enables us to handle various applications across a broad range of vertical markets, including:

Financial Services Retail & Consumer Goods Travel & Hospitality Telecommunications Healthcare

Insurance Cable & Satellite Television Transportation Entertainment Utilities