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2009 Apex Award Winner
2009 Tabbies Award Winner
2009 ASBPE Design Awards Winner
2009 ASBPE Editorial Awards Winner
2009 Eddie Gold Winner
Speech Technology 2010 Vertical Markets Guide
Convergys Corporation
201 East Fourth Street
Cincinnati OH 45202
USA

PH: 800-344-3000
FAX: 513-458-1315
Contact: marketing@convergys.com
Visit their Web site: www.convergys.com
Products
Profile

For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We offer Intelligent Self-Service, Intelligent Notification, On-Demand Voice Authentication, and Customer Analytics solutions, along with award-winning Professional Services, to help our clients reduce costs, increase revenue, and enhance the overall customer experience.

2009 Market Leader Award Winner - Convergys    2009 Market Winner Award - Convergys
This company is listed in the following categories:
Automotive/TelematicsCall CentersConsumer ElectronicsEducation
Entertainment/GamingFinancial Services/InsuranceGovernment/SecurityHealthcare/Pharmaceuticals
HospitalityManufacturingNon-profitProfessional Services
RetailTechnologyTelecommunicationsTravel/Transportation
Utilities
Articles Mentioned
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In 2009, speech made the best of a bad economy.
 Cover Story, Posted 10 Jan 2010 - January/February 2010 Issue
Promising Solutions for the New Year
Editor's Letter, Posted 10 Jan 2010 - January/February 2010 Issue
Is Your Self-Service Millennial-Friendly?
The new generation requires a new form of personalization.
 Inside Outsourcing, Posted 10 Jan 2010 - January/February 2010 Issue
Preference Low for Voice Channels
Convergys research finds favor growing for online channels over speech-enabled systems.
 FYI, Posted 01 Nov 2009 - November/December 2009 Issue
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