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Daniel Hong, Senior Analyst, Datamonitor
Daniel Hong, senior analyst for Datamonitor's technology practice, explains that "by 2009, spending on hosted speech services will more than double to reach over $840 million in North America."
Q & A,
Posted 01 Sep 2005
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Out of the Iron Age: Redefining Success
Gone are the days of big deals meaning big discounts for IVR ports. The new definition of success is how many calls can be resolved and how fast the next app goes into production.
Talking Tech,
Posted 01 Aug 2003
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