Rich Phone Applications Pioneer
SpeechCycle is an award-winning pioneer in delivering Rich Phone Applications (RPAs) for U.S. and global service providers and enterprises. SpeechCycle’s contact center and voice search applications span the full spectrum of natural language speech innovation, from enterprise-connected troubleshooting to personalized voice portal services to wireless multi-modal customer care. According to financial consultancy Deloitte, SpeechCycle is the 5th fastest-growing company in the New York region, achieving 6000% growth over the past 5 years.

SpeechCycle Platform
SpeechCycle solutions are powered by the company’s Rich Phone Application Platform, RPA OnDemand, and can be customized and flexibly deployed in a managed-on-premise, on-demand or hybrid model. SpeechCycle on-demand solutions are currently deployed at leading U.S. digital services providers, including Time Warner, Charter Communications, Cox, Cablevision and others. SpeechCycle RPA on-premise solutions are deployed at Telstra in Australia. Additionally, SpeechCycle solutions have been recognized as best-in-class and recommended by software industry leaders in joint proposals to leading U.S. service providers.

Rapid ROI Value Proposition
SpeechCycle’s contact center automation solutions have been field tested, processing more than 75 million automated service transactions to date, and assisting our customers in reducing contact center expense by tens of millions of dollars, while simultaneously enabling our customers to focus human contact center resources on their most profitable and high value users. In short, SpeechCycle solutions rapidly pay for themselves, especially in the context of today’s global economic uncertainty and C-level mandates to improve overall customer experience.