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Join us as Speech Technology magazine discusses Outbound Interactive Voice Response (IVR) with Datamonitor and four leading businesses within this field: Convergys, Contact Solutions, Nuance and SoundBite Communications.
The current economic climate is helping to drive business for Outbound IVR in various applications such as debt collections as enterprises look to decrease call volumes. While the Outbound IVR market is still relatively new it is expected to show tremendous growth over the next 5 years. According to Datamonitor in their report on Outbound IVR, the future will see this technology used alongside Inbound IVR as part of a strategic customer service and cost containment strategy. The research firm expects the number of outbound speech applications to grow through 2013 as enterprises such as yours, demand greater sophistication and design from their outbound solutions.
Register now to learn how this technology can help build your organization, enhance customer loyalty and generate incremental revenue.
To register for this informational one-hour Web seminar, simply click here.
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Daniel Hong
Lead Analyst
Customer Interaction Technologies
Datamonitor |
David Myron
Editorial Director
Speech Technology magazine |
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Ernie Cote
Director of Corporate and Product Marketing
Contact Solutions |
Paul Watson
General Manager of On-Demand Solutions
Convergys Corporation |
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Jeff Foley
Senior Manager,
Marketing
Nuance Communications |
John Tallarico
Vice President, Product Management
SoundBite
Communications |
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| Reserve quickly—space is limited. Audio is streamed over the Internet, so turn up your computer speakers! |
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