Speech analytics solutions have far-reaching capabilities, including enabling companies to reduce operating expenses, increase revenue, identify ”at-risk” customers and limit attrition, identify new product/ service ideas, reduce fraud and legal exposure, and deliver rapid feedback on marketing campaigns and brand perception. These solutions make all of these contributions while also helping companies deliver an outstanding customer experience. Speech analytics is a powerful tool that can help your company to listen to the voice of the customer and monitor all contact center calls for quality, script adherence and call resolution while extracting vital business intelligence that can benefit your entire organization.

This webinar delivers best practices and proven tips to help companies successfully implement and realize rapid benefits from speech analytics. During this session, participants will learn:

• Proven practices for successfully implementing speech analytics solutions
• The most effective methods for enhancing the business validity and accuracy of speech analytics applications
• Change management techniques to increase the adoption and acceptance of analytics in contact centers
• Performance metrics for speech applications that align analytics with business goals
• How to translate insights drawn from reporting and analytics into actionable priorities

REGISTER NOW for this informational one-hour Web seminar.

Reserve quickly —space is limited. Audio is streamed over the Internet, so turn up your computer speakers!