Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.

The Voice Fraud Threat Is Real

"Everyone needs to be concerned about the technology being used for nefarious purposes."

ChatGPT Solves Some Translation Conundrums

Outstanding automatic translation at everyone's fingertips is getting closer.

Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants

Helpful assistants can become even more so thanks to genAI.

Audiovisual Speech Recognition Takes ASR to the Next Level

Humans rely on audio and visual cues to comprehend speech, and ASR should do the same.

Are the Brakes About to Be Applied to Speech-Enabled AI?

AI in the contact center has proved useful, but privacy issues loom.

Making Self-Service More Intelligent

Generative AI is leading to vastly smarter and more capable bots.

From Agent Assist to Employee Assist

Copilot apps are proliferating, and they mean business.

Large Language Models Will Transform Conversational Assistants

Thanks to generative AI, conversational assistants will become everyday helpers.

Generative AI and Speech Technology: Proceed with Caution

With great power comes great responsibility.

A Perfect Storm of Speech Technologies

Now's the time to consider what new applications might be possible.

Automatic Dialogue Replacement Will Translate to Big Profits

Voice-to-voice translation is one of the most potentially lucrative uses for voice cloning technology.

Interoperability Benefits Everyone, So Everyone Should Get Behind It

While the need to improve interoperability is clear, a lot of work must be done to forge a comprehensive set of standards.

Speech System Designers Need to Hold Procedural Memory in Mind

Don't assume all users will be able to follow design updates.

Real-Time Transcription Serves an Immediate Need (or Lots of Them)

Contact centers are seeing all kinds of potential use cases,

The Need for Explainable AI in Speech Technology

As artificial intelligence becomes more widely adopted, it will have to be more responsible.

AI + IA = Great CX

This equation is reinventing the contact center.

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

The Future of Dubbing: Automatic Media Voice Translation

Artificial intelligence is ushering in a new era in translation.

The Speech Accessibility Project Could Open Doors, Literally

Dysarthric speech is getting more equal representation in voice algorithms.