As the number of customer interaction channels expands, companies need to move their analytics capabilities beyond just voice calls.
Sponsored by: NICE
Original Broadcast Date: Jun. 07, 2022
Learn how to take your transcription and comprehension Accuracy to the next level, expand your speech practice to include a Complete view of digital channels such as chat, and make the shift from near real-time insights to real-time Impact achieving Total Quality.
Sponsored by: Verint
Original Broadcast Date: May. 17, 2022
Join Scott Stephenson as he explores the latest advancements in Artificial Intelligence Speech Technology and how companies can leverage these solutions to move beyond employee productivity gains, to revenue generating customer engagements.
Sponsored by: Deepgram
Original Broadcast Date: Feb. 01, 2022
Whether you are looking to implement this into your organization to support 24 hour customer support or as part of a larger cost savings effort, there are things you will need to know in order to make the most of those investment dollars.
Sponsored by: LumenVox, Verint and Radisys
Original Broadcast Date: Jan. 18, 2022
In this session, Deepgram CEO and co-founder, Scott Stephenson, will break down the past, present and future of voice technology giving examples of recent innovations and what lies ahead with AI.
Sponsored by: Deepgram
Original Broadcast Date: Dec. 02, 2021