Why word-for-word translations just don't work.
Mining for Meaning
Contextualizing calls prepares speech analytics for mainstream adoption.
Speech on a Network
Tear down the silos before adding voice to a services-oriented architecture.
A rent-to-own chain saves time with voice-based outgoing calls to delinquent customers.
Declaration of Independence
A speaker-independent voice system proves valuable for a Midwest warehousing firm.
It's All About Adding Value
Speech Solutions in China, Part II: Network Solutions
China is fertile ground for speech, but it needs proper cultivation.
Though technology has advanced, speech is still a second-class citizen.
Tuning Is a Multitiered Process
Best practices to consider when tuning an application.
Ethics in VUI Design
Offer advice that you can back up with evidence.
Moving the Conversation Forward
Don't harp on errors that can be resolved later.
Inside SRI's STAR Labs
Developing great technologies for public and private use
How Do You Say That?
New W3C standard promises to improve pronunciation.
Automated Testing Solutions
There are a wide variety of testing solutions available to examine speech IVRs and provide precise, actionable data with which enterprise customers can enact improvements.
On the Scene: Voice Search and VoiceCon
(Voice) Searching for Answers, Divided We Fall
Under-the-radar speech technology news
Upwardly Mobile: Speech Answers the Wireless Call
Following a bevy of vendor announcements in April, speech is poised to better integrate into mobile devices.