New dictation products threaten to end Windows PCs' lock on the market.
D-I-Y- or B-U-Y
Do-it-yourself may work for home improvements, but IVR design's a bit more complicated.
Insuring a Smoother System
A health insurance company turns to analytics in search of the reason behind sky-high call volumes.
Phoenix's new unified communications solution supports 14,000 city employees.
An Enterprise Breakthrough?
The Evolution of IVR Systems
The next phases of IVR development centers on multimodality and faster transactions.
In Other Words
Is Machine Translation Ready for You?
Software is good for some tasks, but the results can be fun for others.
Building a Healthy Outbound IVR
Systems can improve care and reduce costs.
Psych! Don't Send Callers to a Web Site
They used their phones for a reason, so don't redirect them elsewhere.
Beyond Misrecognitions and No Speech
How a larger taxonomy of errors can inspire change.
A View from AVIOS
A Look at AVIOS' Speech and Multimodality Contest
Students introduce voice to apps covering everything from airplanes to arithmetic
Full Access Granted
Ignoring people with disabilities could mean bad news for mobile companies.
Hosted Speech Solutions
Genesys Opens the Customer Front Door
Partners and enterprises are already lining up for the latest contact center technology.
IVR's Role in the Changing Contact Center
Market Spotlight: Contact Centers
Centers of Connectivity
Under-the-radar speech technology news.