Speech Technology Inches Closer to the Edge
An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.
The Speech Industry Eyes Another NLP (Neuro-Linguistic Programming)
Neuro-linguistic programming can alter the way companies communicate with customers.
Seniors Increase Use of Assistive Speech Tech
The growing aging population is a market ripe for voice-enabled technologies.
The Business Case
Interaction Analytics Bring Real-Time Guidance to Contact Centers
Thanks to AI, the solutions are powering more personalized CX.
Laws Protecting People with Disabilities Won't Work if They're Not Applied
Assessing IVAs: How Do You Determine Which One Is Right for You?
There's still a lack of official standards, but some promising metrics have emerged