Speech Technology Magazine Cover

October 2008

Magazine Features

An Emotional Mess

Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?

Emotional Intelligence

Speech technology may have difficulty conveying emotion, but it can certainly detect it.

The Case for Call Recording

Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.

Deployments

An Education in E-Learning

A small PowerPoint add-in helps Indian IT services giant Wipro take training to the Web

Unified in Care and Communications

Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care

COLUMNS:

Editor's Letter

Don't Get Overemotional

Forward Thinking

Make Your Life Easier

Do your part to develop, certify, and support industry standards.

Industry View

The Creepiness Factor

Too much personalization in your IVR can lead to trouble.

Inside Outsourcing

Building a Welcoming Front Door

For long-term customer relationships, go beyond the traditional IVR.

Interact

Contradicting a Legend

The less memorable a VUI, the better

Talking Tech

Are You Doing Right by Your Customers?

Enterprises must find the right balance between live service and self-service automation

Voice Value

Does Anyone Care About Voice Verification

The industry is at a tipping point of a broader deployment

Standards

Opening the World of Multimodality

Standards can help bring more applications to bear.

Speech Solutions

Assistive Technologies

FYI

'Press 1' for Caller Thoughts

Users prefer service to technology, a panel revealed.

A New Dragon Emerges

Dragon NaturallySpeaking 10 is faster and more accurate than the previous version.

Former Hacker Tackles IVR and Voice Biometric Security

SpeechTEK's Wednesday keynoter details how easy it can be for a professional fraudster to trick speech systems.

Market Spotlight: Government

Voice Vote: New Machine Could Revolutionize Elections

Overheard/Underheard

Under-the-radar speech news

SpeechTEK Keynoter Highlights the Shrinking Technological World

Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.

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