When in Rome...
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Will Multimodal Kill the Speech Star?
The technologies will likely merge rather than compete.
AthletiCo Stretches Its Speech Installation
The physical therapy provider expands its dictation solution to include front-end speech recognition.
Delivering the Intangibles
A call recording and monitoring solution brings out the best in agents and managers.
It's a Multimodal, Multilingual World
Getting to an SIV Module for VoiceXML
The draft standard is out there; now let's provide the feedback.
Hey, You Kids! Get Off My Lawn!
Discussions of CCXML lead to a battle of the ages.
Should You Shore Up Your Resources Through Offshoring?
Some job titles are better outsourced overseas than others.
The Guitar and the Case of Opportunity Lost
New game brings out a speech technology wish list.
TTS Finds Global Media
With new markets come new uses for the technology.
Shame On You, Authors Guild
The facts don't match the claims in the Kindle TTS debate.
Accessibility in Voice and Multimodal Applications
Multimodal interfaces can make or break the user experience.
Are Consumers More Responsive to Male or Female Voices?
A new survey reveals customer sentiment in advertising messages.
Gartner Rebuilds Its Magic Quadrant for Contact Center Infrastructure
Avaya now holds nearly half of the total market share.
Under-the-radar speech news.
Can the market identify with voice biometrics?
YouTube Expands Video Transcription Option for All
Businesses can benefit from an expanded audience base.