Tips for a Successful Voice Biometrics Deployment
From vendor selection to customer outreach, organizations must prepare for the various implementation stages.
Voice User Interface Designers Learn to Cope with Rejection
Communication is the key to addressing issues when the design doesn't mesh with the customer's objectives
Call Recording Resolves Disputes at Medical Practice
Oaisys Talkument and Tracer help North Scottsdale Family Medicine avert malpractice suits.
IVR Investment Pays Off for Bank
Australia's Westpac overcomes service issues with a more automated platform.
Lead or Be Led
The Business Case
Unified Communications Is in Your Future
Benefits include collaboration and ease of mobile device use.
IVR Has a Black Eye
Stop using frugal policies and start satisfying customers.
Are There 31 Outsourcing Flavors?
IVR system decision makers weigh factors across customer entry points.
Where's My Flight?
Studying use cases and context helps to improve self-service.
A View from AVIOS
Oh the Places You'll Go
Speech complements fusion, multimodality, and personalization.
IVR Relinquishes the Gatekeeper Role
One company blends human interaction with speech self-service.
Alcatel-Lucent Unveils Mobile Capabilities for Genesys
One piece of Alcatel-Lucent's Enterprise Business Unit, Genesys Telecommunications Labs, received the equivalent of a corporate makeover that places it at the forefront of the mobile revolution.
Market Spotlight: Retail
NFC as a talking shopping aid.
Nuance and Vlingo Battle in Court
A federal jury in Boston in early August settled one patent case leveled against Vlingo by Nuance Communications, but the legal battles between the two rival Massachusetts speech companies are far from over.
Speech Is a Key Component of iPhone 4S
Apple, on October 4, unveiled its iPhone 4S, packed with a host of speech capabilities, including an intelligent assistant that helps users get things done simply by asking.