AT&T's Watson Answers the Call
Spanning decades, AT&T's Watson engine continues to evolve and entice developers.
IBM's Watson Brings Cognitive Computing to Customer Engagement
While the technology is still new, early developments are piquing interest in its future potential.
The Hidden Potential of Segmenting Customer Calls
Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
Speech Analytics Keeps Green Mountain Coffee Grinding
Calabrio ONE's speech and desktop analytics turn unstructured data into usable information.
Nautilus Puts Speech Analytics to Work
CallMiner Eureka is the right fit for the home exercise brand.
How Watson Will Affect VUI Designers
The Business Case
Speech Analytics Comes of Age
A wide range of vendor options lets businesses get exactly what they need.
The Death of the Public Switched Telephone Network
Assessing the damages of the NSA's actions.
Outsourcing Is Becoming a Cloudy Subject
Look past buzzwords when choosing speech-enabled solutions.
A Foolish Consistency in User Interfaces
When serving customers, a little change can be a good thing.
A View from AVIOS
Building Smarter Systems with Cognitive Computing
If speech technology is so valuable, why is adoption so slow?
Smartphones and Privacy Versus Progress
With personal information more available than ever, where do we draw the line?
Nuance Offers Virtual Assistance in the Cloud
Biometrics to Drive Voice Recognition Market Growth
Dictation Healthcare Apps Poised for Aggressive Growth
Global VoIP Service Revenue on the Rise
Siri Hits the Road in New Car Models