Speech Technology Magazine Cover

January/February 2007

Magazine Features

Ringing in the New Year

Outbound marketers have got the customer's number--but can they use it properly?

Deployments

ASR Cleared for Takeoff

Air traffic controllers have a new voice that is automating the training process

Doctors On Call

Altura designs and implements a VoIP network for Michigan health system.

COLUMNS:

Editor's Letter

New Year, New Design

Forward Thinking

Hold the Pickle II

Array microphones provide cleaner audio signals

Human Factor

The Pains of Main Are Plainly VUI's Bane

Automated systems are becoming more prevalent, and the debate between directed dialogues and natural language interfaces is heating up

Industry View

How Good Is Good Enough?

Setting metrics for measuring the success of speech applications goes beyond recognition rates

Voice Value

Innovative Research in the Labs, Part VI: AT&T

Research labs are available on every vendors' site, but AT&T stands out as a research lab in and for itself

Speech Solutions

Agent-Assisted Speech Recognition

Many businesses are finding themselves victims of their own success, overwhelmed by the increasing volume of incoming customer calls to place orders, complete transactions, or seek information.

FYI

Benchmarking Will Never Be the Same

UTOPY is offering a new service to its clients: Customer Intelligence (CI) Benchmarking.

Gartner Eyes IVR and EVP Vendors

Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.

IBM Drafts the Standard in Text-to-Speech

IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.

Industry Dashboard/The Year in Review

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