January/February 2007
Magazine Features
Locked In
Stephanie Staton //
30 Jan 2007
Voice User Interfaces should not trap customers.
Ringing in the New Year
Joshua Weinberger //
30 Jan 2007
Outbound marketers have got the customer's number--but can they use it properly?
Deployments
ASR Cleared for Takeoff
Stephanie Staton //
30 Jan 2007
Air traffic controllers have a new voice that is automating the training process
Doctors On Call
Leonard Klie //
30 Jan 2007
Altura designs and implements a VoIP network for Michigan health system.
COLUMNS:
Editor's Letter
New Year, New Design
David Myron //
30 Jan 2007
Forward Thinking
Hold the Pickle II
Judith Markowitz //
30 Jan 2007
Array microphones provide cleaner audio signals
Human Factor
The Pains of Main Are Plainly VUI's Bane
Walter Rolandi //
30 Jan 2007
Automated systems are becoming more prevalent, and the debate between directed dialogues and natural language interfaces is heating up
Industry View
How Good Is Good Enough?
Susan Hura //
30 Jan 2007
Setting metrics for measuring the success of speech applications goes beyond recognition rates
Voice Value
Innovative Research in the Labs, Part VI: AT&T
Nancy Jamison //
30 Jan 2007
Research labs are available on every vendors' site, but AT&T stands out as a research lab in and for itself
Speech Solutions
Agent-Assisted Speech Recognition
Leonard Klie //
30 Jan 2007
Many businesses are finding themselves victims of their own success, overwhelmed by the increasing volume of incoming customer calls to place orders, complete transactions, or seek information.
FYI
Benchmarking Will Never Be the Same
Stephanie Staton //
30 Jan 2007
UTOPY is offering a new service to its clients: Customer Intelligence (CI) Benchmarking.
Gartner Eyes IVR and EVP Vendors
Coreen Bailor //
30 Jan 2007
Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
IBM Drafts the Standard in Text-to-Speech
Leonard Klie //
30 Jan 2007
IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.
Industry Dashboard/The Year in Review
Daniel Hong //
30 Jan 2007