Audio Search and Mining: A Look at Unstructured Data
Members of the audio search and mining industry find a voice for search.
Not Everyone Has a Phone Voice
The right voice is everything on an IVR, auto attendant, automatic call distributor, or voicemail system.
Another Perk for Frequent Flyers
South African Airways improves customer service with upgraded IVR.
Planning a Trip in Austin Just Got Easier
City's transit authority rolls out IVR to handle basic bus information.
Telecom New Zealand Gets Its Self-Service in Ship-Shape
TNZ takes its IVR by the helm and steers clear of bad customer experiences.
Blend Art with Science
Passwords and PINs are not enough as a single layer of defense
Is Your VUI Out of Tune?
Testing prompts for functional effectiveness is a fundamental tuning activity
A View from AVIOS
Boring Is OK, but Exciting Is Better
The time has come for a new era in speech
Innovative Research in the Labs, Part VII: SpeechCycle
SpeechCycle is young, but it still brings together innovative research and experienced speech scientists to deliver valuable products
A number of tools are available to more smoothly and easily program and coordinate speech-based applications on the .NET platform.
IVR Security Is A Necessary Evil
British firm Biometric Security warned last month that the unceasing need for customers to remember new PINs and passwords is becoming unsustainable and could lead to customer churn.
Nuance Will Acquire BeVocal
Speech and imaging solutions supplier Nuance Communications continues the acquisition tidal wave that began with its purchase of Lernout & Hauspie in 2001.
Voicemail-to-Text Goes Wireless
Cincinnati Bell is becoming the first U.S. wireless carrier to offer a service that converts wireless voicemail messages into text messages or email.
VoiceXML Solutions Are Easy to Find
In response to the growing demand for speech solutions based on the VoiceXML platform, the VoiceXML Forum has released an online directory of solutions and providers.