Advanced Analytics Offer Greater Precision
The latest technology goes beyond simple audio mining for words and phrases.
Bringing Video to the Voice Arena
The latest speech application development tools allow programmers to incorporate video applications as well.
Enterprise Strategy: Success on All Levels
When implementing a speech solution, everyone needs to be on the same page
The Call Heard 'Round the World'
Don't let cultural and language differences stymie your IVR
Improving Workflow and Patient Care with Voice
A Pennsylvania nursing home saves more than $150,000 in staff overtime with Vocollect’s AccuNurse system
Speech Is an Outright Success
After deploying an IBM/Fluency speech system, an insurance broker saw a 20 percent drop in misdirected calls
Answer the Call from the Global Community
Multimodal Mobile Apps Will Thrive
Electronic companions are the wave of the future in consumer electronics
Do Cultural Differences Make a Difference?
A common experience unites all telephone users around the world
Apple's Ironic Product Positioning
Saying Hello to the new iPhone will go unanswered
Don't Believe Everything You Hear
Digital recordings don't show the same signs of tampering
New and improved mobile technologies that converge voice and data allow workers to stay connected, responsive, and productive, whether in the office or a half a world away.
Cisco Will Acquire WebEx
Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.
Hosted Outpaces On-Premises in IVR
Industry Dashboard: Datamonitor
Microsoft to Acquire Tellme Networks
Microsoft announced plans March 14 to acquire privately held Tellme Networks, a provider of nationwide directory assistance, enterprise customer service, and voice-enabled mobile search, in a move that will dramatically advance the software giant's presence in the $7 billion mobile search market.
Positive Marks for UC Offerings
With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
SAP to Partner with VoiceObjects
Under a new partnering deal inked March 13, SAP is integrating VoiceObjects’ phone application server technology into its own NetWeaver platform. The technology will enable easy input and access to SAP applications via the telephone.