Don't Spend It All at Once
How to get the most out of your speech tech budget
The hidden value of someone behind the scenes.
What's the Use?
Testing early and often can find the hidden cracks in an IVR structure
Voice-based picking system brings order accuracy to a distributor's operations.
Retailer Is Sold on Hosted IVR
A speech application lets salespeople concentrate on closing sales rather than opening unnecessary phone dialogues.
Settling the Score
A consulting firm moves from paper to IVR
All the World's a Stage
Embedded Speech in China
The Chinese market for embedded speech is no longer wishful thinking
The Next Small Thing
Many baby steps versus one giant leap
Avoid the Wrong Implementation
The right use of speech can help keep customers
Exploring VUI Designers: the Faces of Speech
Findings reveal unique characteristics that bind us as a profession.
Keeping the User in Control
Giving callers a sense of power during a call increases the chances for task completion
Innovations: Apple's New TTS
Synthesized speech might seem like a misnomer
The new standard for representing what the user said
VoIP Phone Services
A Voice over Internet Protocol (VoIP) service consolidates all telephony and computer information over an Internet line. Not only does this save the geographical space consumed by old equipment, it also cuts costs significantly.
Asia's Contact Center Boom
Industry giants IBM and Genesys Telecommunications Laboratories are bringing their contact center expertise to China
Market Spotlight: Gaming--Playing with Speech
Voice interfaces in video games are rare as developers try to figure out how and when to incorporate speech.
NPR For the Deaf: All People Considered
National Public Radio unveiled plans to offer the first readio service for the deaf and blind
Under-the-radar speech news
Replacing Text with Context
For media companies to ensure users are getting the right content, they must leverage image and voice recognition technologies
Speech in the Next 'Digital Decade'
Microsoft pledged to continue development of more natural user interfaces, including voice, as part of a new technical revolution