Summer 2018 Issue

Magazine Features

2018 SPEECH LUMINARY: DANIEL POVEY

We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent. In this installment, we talk to Daniel Povey from the Center for Language and Speech processing at Johns Hopkins University.

2018 SPEECH LUMINARY: ILANA SHALOWITZ

We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent. In this installment, we talk to Ilana Shalowitz from Wolters Kluwer Health.

2018 SPEECH LUMINARY: MARIE METEER, PH.D.

We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent.

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: ISRAEL DISCOUNT BANK

Letting Customers Send Their Money Where Their Mouth Is.

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SAYIN’ IT SAM

A Game Platform Helps Nonverbal Children Find Their Voice.

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SITEL GROUP

Analyzing, and Improving, Agents' Performance

Microsoft Set to Bring Alexa into the Business World

Two Seattle-area tech giants, Microsoft and Amazon, are joining forces to integrate their digital personal assistants.

Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more

As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.

Technology Helps Solve Educational Dilemmas

Whether a student is hard of hearing or a foreign-language speaker, speech technologies can help make the classroom more accessible for everyone.

The 2018 Speech Industry Star Performers

These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more. 

Top Trends in Speech Technology for 2018

At a time when the pace of change in speech technology evolution and adoption seems to be on hyperdrive, a few key trends are pointing where the industry will move in the coming months.

Deployments

NWEA: Speech Recognition Technology Evaluates Out-Loud Reading for Students

The NWEA sought a way to streamline oral evaluations to save school districts time and money while still ensuring students are on track.

Editor's Letter

Data Privacy Concerns Should Govern Speech Technology Industry

Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.

The Business Case

11 Keys to Designing Effective IVAs

Businesses and customers alike can benefit from quick, personalized, intelligent self-service.

Forward Thinking

Will AI-Powered ‘Microservices’ Bring Back Services of Old?

The Victorian era had butlers and clerks; we have speech recognition and bots.

Industry View

Google’s Duplex Lets a Bot Be Your Voice

Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?

A View from AVIOS

Google’s Duplex Lets a Bot Be Your Voice

Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?

Voice Value

People with Speech Disabilities Have Accessibility Requirements, Too

Businesses should consider how to make their stores hospitable to speech-disabled patrons