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Financial Services/Insurance > Features

The Financial Services sector has embraced speech technology--especially the security that biometrics and caller identification solutions provide. See below for companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.

Features

Vertical Markets Spotlight: Speech in Financial Services

Commerce, convenience, and compliance top banking's use of voice.

Vertical Markets Spotlight: A Special Report

Speech Technology magazine's roundup of the speech innovation taking place in eight industry verticals.

Deepfakes: The Latest Trick of the Tongue

Tips to protect your organization against the growing threat of speech deepfakes.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2022 State of Voice Biometrics

Technology expansion goes beyond the contact center.

The 2022 State of Artificial Intelligence

Accuracy improves, but privacy concerns loom.

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: Red Box Thinks Outside the Box

England-based voice specialist Red Box began the past 12 months by launching Conversa, an open enterprise voice platform that lets users listen to, share, and act on enterprise-wide audio and media data.

Speech Technology Inches Closer to the Edge

An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Analytics

Technology now looks at more than what the customer said

The State of Voice Biometrics

Vendors need to respond to increasingly sophisticated threats

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

The State of Voice Biometrics

Voice biometrics moves downstream

The State of Artificial Intelligence

As AI becomes ubiquitous, voice technologies improve and expand into more areas

Embedding Speech Biometrics on Devices

Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: ISRAEL DISCOUNT BANK

Letting Customers Send Their Money Where Their Mouth Is.

Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more

As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence