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Financial Services/Insurance > Features

The Financial Services sector has embraced speech technology--especially the security that biometrics and caller identification solutions provide. See below for companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.

Features

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

The State of Voice Biometrics

Voice biometrics moves downstream

The State of Artificial Intelligence

As AI becomes ubiquitous, voice technologies improve and expand into more areas

Embedding Speech Biometrics on Devices

Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: ISRAEL DISCOUNT BANK

Letting Customers Send Their Money Where Their Mouth Is.

Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more

As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence

Voice Biometrics: Building Its Business Base as New Uses Emerge

Biometric solutions built on voice recognition technologies are projected to create an incremental opportunity of $4.5 billion between 2017 and 2025. 

Interactions Launches Voice Biometrics Offering

Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform.

Pindrop Launches IVR Anti-Fraud Solution

IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.

Technavio Sees Great Potential in Voice-Control Apps

Mobile banking, connected car apps, and virtual assistants in mobile devices are expected to be the biggest market drivers.

Wells Fargo to Pilot SpeechPro’s Face and Voice Biometrics

The banking firm is rolling out SpeechPro's VoiceKey OnePass technology to its mobile business customers.

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.

The 2015 State of the Speech Technology Industry: Voice Biometrics

The 2015 State of the Speech Technology Industry: Application Testing and Tuning

The 2015 State of the Speech Technology Industry: Speech Engine

Gryphon Incorporates CallMiner’s Speech Analytics for Outbound Sales Calls

The solution provides the ability to track sales representative performance and compliance with Do Not Call regulations.

Nuance Powers Tangerine Banks’ Speech Enabled-Virtual Assistant, Voice Biometrics

Tangerine is the first Canadian bank to deploy voice technologies.

Star Performers: VoiceVault Enables Developers to Build Mobile Authentication Apps

Pindrop Security Combines Voice Biometrics and Phoneprinting Fraud Detection

System offers voice biometrics-based caller authentication to ensure credibility.