-->
Analytics > Features

From the call center to the doctor's office, speech analytics extract useful information about the content or the speakers. See below for the latest speech analytics news, trends, and solutions.

Features

Curbing Speech Data Overreach

More regulation is needed to protect voice data privacy and security, experts agree

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Developer Platforms

Vendors focus on back-end system integration and portability

The State of Speech Analytics

Speech analytics is at the heart of digital transformations

The State of Artificial Intelligence

As AI becomes ubiquitous, voice technologies improve and expand into more areas

Transformation in the Contact Center

Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.

How Speech Technologies Can Level the Playing Field

Speech tech is a major driver behind assistive devices—ones that incorporate artificial intelligence (AI) and machine learning and benefit from faster processing speeds and internet connectivity—that are helping people with all sorts of disabilities

What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers

The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy

Diagnosing Disease with Speech Analytics

It's now possible to detect everything from depression to Parkinson's disease with speech analytics, but privacy concerns are still being dealt with

Higher Learning: AI, ML, and Speech Tech in Academia

Academics are at the forefront of the biggest AI changes in the industry. Learn more about the latest breakthroughs, the questions researchers are trying to answer, and the challenges they face.

Speech Analytics Aids Customer Relationships

Contact centers are increasingly relying on speech for a combination of agent training, enhancing customer relationships, and improving product quality, as speech experts discussed at the recent Verint Engage19 conference.

Speech Technology Magazine's People's Choice Awards 2019

The results of Speech Technology Magazine's People's Choice Awards voting are finally here. The people have spoken.

The AI Skills Gap

The lack of AI and machine learning talent has left employers scrambling

Ethics and Algorithms—Exploring the Implications of AI

Concerns have been voiced about how AI and speech technologies are now being used, but solutions are not clear-cut

New Uses for Speech Analytics

Artificial intelligence and machine learning are transforming many industries and technologies. Speech analytics is no exception--take a deep dive into the new uses and applications for speech analytics.

The 2019 State of Speech Analytics

Cloud-based solutions give speech analytics a boost

The State of Voice Biometrics

Voice biometrics is becoming popular with big corporations but is still out of reach for many

The State of Artificial Intelligence

Training AI and machine learning leads to big gains and increased adoption

Speech Technology Predictions for 2019

We asked our regular contributors and columnists what speech technology trends and stories will dominate the headlines in 2019. Which of these predictions do you think will come true in the year to come, and which do you think we'll still be waiting for in 2020?