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User Experience Design > Features

The design of user experience (UX) for speech technologies cannot be forgotten and must focus on maximizing usability and the user interface. See below for the latest UX news, trends, and solutions.

Features

2021 Speech Industry Award Winner: Sensory Is Living on the Edge

Privacy is a top consumer concern these days, and Sensory has it covered. The speech technology provider is a pioneer in embedded software, or speech on the edge, and addresses the privacy issue in a number of ways.

2021 Speech Industry Award Winner: TTEC Takes Over the Government

TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Developer Platforms

Vendors focus on back-end system integration and portability

How Speech Technologies Can Level the Playing Field

Speech tech is a major driver behind assistive devices—ones that incorporate artificial intelligence (AI) and machine learning and benefit from faster processing speeds and internet connectivity—that are helping people with all sorts of disabilities

Would You Like Fries With That? Speech Technology at the Drive-Thru

McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.

Engaging Younger Audiences with Voice: New Opportunities to Connect with a Younger Demographic

Younger consumers—those 18 to 24 years old—are helping to drive adoption of voice technology, yet a study by PwC shows their use of it remains low. What does this mean for companies in the speech sector, and where can inroads be made?

Adding Speech into the Cross-Platform Mix

Conversational interfaces that operate across platforms are a customer service must-have

Voice Design Tools Get a Redesign of Their Own

The technology undergoes a transformation as omnichannel takes over interactions

Pronexus Releases VB Voice 10.1

Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)