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Workforce Optimization Solutions > Features

Speech solutions have the ability to improve employee efficiency. In fact, there is an entire category of tools devoted to doing this. See below for the latest workforce optimization news, trends, and solutions.

Features

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)

HP Releases Explore 5.0

Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)