Uncover Hidden Gems in Your CX Data with AI by NICE
The Need for Continuous Speech Recognition Testing
Conversational AI and voice have to be tested to ensure that they work flawlessly.
The Risks Posed by Biases in Voice and AI
Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.
Making our Voices Heard: The Growth of Voice Recognition During the Pandemic
Voice technology has allowed people to stay connected, and the best is yet to come.
What Brings Virtual Conversations to Life?
Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.
Voice Is Enterprises' Next Interface
Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.
Transforming Customer Interactions with Conversational Insight
Customer Support Predictions for 2020
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
Rethinking Voice in a Digital World
For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.
Video: Enabling Transparency in VUI Design
Grand Studio Lead Designer Diana Deibel discusses multiple approaches to making VUI design transparent--the Google vs. Alexa, system-initiated vs. user-initiated--in this clip from her presentation at SpeechTEK 2019.
Video: Demo: Gridspace Grace Autonomous Call Center Agent
Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary demonstrates Grace, Gridspace's new automonous call center agent, in this clip from his keynote at SpeechTEK 2019.
Video: How to Make Your VUI Inclusive
Grand Studio Lead Designer Diana Deibel discusses best practices for culturally inclusive access in voice UI design in this clip from her presentation at SpeechTEK 2019.
Video: How to Interpret the Transaction in Every Conversation
Gridspace Co-Founder and Co-Head of Engineering Anthony Scodary discusses the transactional nature of speech and how that understanding impacts effective, AI-driven call center analytics in this clip from his keynote at SpeechTEK 2019.
Video: 6 Ways to Improve VAs via Better Language Understanding
Conversational Technologies Principal Deborah Dahl lays out a plan for making more virtual assistants more effective in this clip from her keynote at SpeechTEK 2019.
Video: The Current State of Conversational Systems
Conversational Technologies Principal Deborah Dahl discusses the state of the art for the three pillars of conversational systems in this clip from her keynote at SpeechTEK 2019.
Video: More Targeted Knowledge Can Improve Today's VAs
Conversational Technologies Principal Deborah Dahl explains how more targeted enterprise knowledge could make VAs more effective in organizations in this clip from her keynote at SpeechTEK 2019.
Video: How to Leverage Text-Independent Biometrics
Nuance Communications' Roanne Levitt delineates the differences between text-dependent and text-independent biometrics and what the advent of text-independent means for IVR applications in this clip from SpeechTEK 2019.
Avoid Being Fooled by Parlor Tricks: The Necessity of Real-World Environment Testing for ASR
Voice assistant's ability to perform in varied, and often difficult, sound environments will be a key pillar for the sector's success. The sheer scale of distribution for voice assistants means they are going to be used in many different situations and environments, many of which require them to adapt to the variability of the scenarios, which is a huge risk for this emerging market.
How Text Rank Enables Extractive Summarization (Video)
Paco Nathan of O'Reilly Media's R & D Group discusses the merits of the emerging Text Rank initiative in leveraging data in NLP in this clip from SpeechTEK 2018.
What Made AI Mainstream, Part 3: Big Models (Video)
Paco Nathan of O'Reilly Media's R & D Group discusses the role of big models in the commoditization of AI in this clip from SpeechTEK 2018.