Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer

AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare

Eyes-Busy, Hands-Busy Computing

What we all have in common with an HVAC repairman.

eBooks for the Visually Impaired

Kindle and other readers come up short; Justice Dept. pushes textbooks

Listen to the Voice of the Customer

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific

HTML5 — The Last Best Hope for Voice and Video

The spec obviates proprietary plug-ins and promotes an open approach

Automated Translation Saves Thousands

But proper implementation requires meticulous preparation

Giving a Voice to the Developing World

Standards, mobile phones help bring the Web to resource-constrained areas

Are You Ready for Mobility Care?

Tie app into the contact center to create seamless interactions across customer entry points

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer

Speech Technology Satisfies Various Needs

Multimodal User Interfaces Supplanting Voice-Only Apps

Trend driven by statistical language models, speaker verification, video clips, and multilingual apps

Speech Drives Safety Solutions for Cars

Distractions like texting and navigation systems call for safer user interfaces, and the industry is responding

The Rise of Proactive Customer Care

Anticipating needs delivers benefits in customer service, sales/marketing, and government

If This Passes, Only Criminals Could Do Speech Technology

Federal privacy bill would drive up compliance costs and inhibit market

Making a Case for IVR Hosting

Emergency Preparedness Is a Job for All

Court ruling in Los Angeles disabilities case teaches a broader lesson; speech-generating devices are one of several tools that could be employed

Watson: Much Ado About Toronto

Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication

Spring-Cleaning or a New House? Voice User Interface Designers Can Help

How to sort out requirements for outsourcing your IVR

Global Presentations Using TTS And Automated Translation

It's the future of sales materials, worldwide customer support, and corporate media