Let’s Continue to Prioritize Innovation

The next waves of innovation in the speech technology space promise to be more transformative than ever before.

The Prompt Box: From Humble Beginnings to AI Portal

The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.

OpenAI Was the Biggest Disrupter. Now, That Could Change

Chinese AI lab DeepSeek's open-source large language model immediately sent ripples through the tech world.

Conversational AI Is Ushering in Huge Contact Center Advances

These solutions are getting better just as self-service becomes a top priority.

Speech’s Next Big Thing Is Moving Fast

Quantum computing is making a resurgence, and speech tools could be beneficiaries.

Shopping Made Easy: Features of a Modern Conversational Assistant

An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.

Speech Technology and the Expat Community

Translation apps can help retirees adjust to new surroundings.

Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.

Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

Making Self-Service More Intelligent

Generative AI is leading to vastly smarter and more capable bots.

Generative AI and Speech Technology: Proceed with Caution

With great power comes great responsibility.

Large Language Models Will Transform Conversational Assistants

Thanks to generative AI, conversational assistants will become everyday helpers.

AI + IA = Great CX

This equation is reinventing the contact center.

With Conversational AI, the Standards Work Heats Up

The W3C has published recent standards that will impact AI-powered speech applications.

The Speech Accessibility Project Could Open Doors, Literally

Dysarthric speech is getting more equal representation in voice algorithms.

Large Language Models Are Suddenly All the Talk in Speech Technology

A few considerations before going all in on the hype.

It’s Time to Cross Speech Tech’s Annoying Valley

Face it: IVR systems are almost all annoying.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.