It’s Time to Cross Speech Tech’s Annoying Valley

Face it: IVR systems are almost all annoying.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Move over GUI, Hello SVUI

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

Interaction Analytics: What’s Driving Adoption

IA solutions can identify the issues that are preventing good CX.

The Path Ahead (and Behind) for Conversational AI

You have to crawl before you can walk (and talk).

Enduring AI-Powered Retail Trends for 2022

Digital engagement will continue to enhance retail, both in the store and online.

Emotion Is the Next Frontier in Human-Computer Interaction

Ever since the early days of the speech technology industry, engineers and developers have been on a never-ending quest to make voices that sound more lifelike and natural.

Speech Is Headed in New Directions

Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

We Need Answers: Conversational Systems and Answer Technology

Digital assistants are getting better all the time, and answer technology needs to keep pace

What’s Your Enterprise Strategy for Voice Applications?

It matters who your target is

Solving Pain Points for Newcomers Could Set You Apart

Smart vendors will think beyond AI and algorithms and find ways to solve business problems

Reaching the Reluctant with Speech Technology

I'm not a Luddite, but I am skeptical about the latest shiny new toy. People like me want tech that works for us.

11 Keys to Designing Effective IVAs

Businesses and customers alike can benefit from quick, personalized, intelligent self-service.

It’s Time for an End to ‘Speech-Disabled’ IVRs

Too many callers are greeted by dressed-up DTMF or overly ambitious speech offerings. Either way, they're being ill-served.

IVAs Can Remake the Self-Service Landscape

Customers prefer self-service if the solutions are effective—which is where IVAs come in.