It’s Time to Cross Speech Tech’s Annoying Valley
12 Apr 2023
Face it: IVR systems are almost all annoying.
New Omnichannel Offerings Share the Power of NLU
20 Sep 2022
Natural language understanding is enabling a budding omnichannel revolution.
Conversational AI Is Becoming More Practical
28 Jun 2022
As a spring conference displayed, the technology is improving and the use cases growing.
Move over GUI, Hello SVUI
28 Jun 2022
Conversing with Computers: Where We Are and Where We’re Going
27 Jun 2022
The AVIOS conference showed how the human-computer connection is rapidly evolving.
Why Speech Tech Is Key to a Well-Rounded Metaverse
11 Apr 2022
Voice adds an exciting fourth dimension to 3-D virtual worlds.
Interaction Analytics: What’s Driving Adoption
09 Feb 2022
IA solutions can identify the issues that are preventing good CX.
The Path Ahead (and Behind) for Conversational AI
16 Mar 2022
You have to crawl before you can walk (and talk).
Enduring AI-Powered Retail Trends for 2022
29 Mar 2022
Digital engagement will continue to enhance retail, both in the store and online.
Emotion Is the Next Frontier in Human-Computer Interaction
09 Aug 2021
Ever since the early days of the speech technology industry, engineers and developers have been on a never-ending quest to make voices that sound more lifelike and natural.
Speech Is Headed in New Directions
30 Jul 2021
Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.
Speech Is Up for Any Challenge
12 Apr 2021
As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.
Designing a Web Site? Learn from the Speech Business—Please!
25 Feb 2021
Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.
We Need Answers: Conversational Systems and Answer Technology
12 Mar 2021
Digital assistants are getting better all the time, and answer technology needs to keep pace
What’s Your Enterprise Strategy for Voice Applications?
01 Jul 2019
It matters who your target is
Solving Pain Points for Newcomers Could Set You Apart
06 May 2019
Smart vendors will think beyond AI and algorithms and find ways to solve business problems
Reaching the Reluctant with Speech Technology
04 Jan 2019
I'm not a Luddite, but I am skeptical about the latest shiny new toy. People like me want tech that works for us.
11 Keys to Designing Effective IVAs
15 Aug 2018
Businesses and customers alike can benefit from quick, personalized, intelligent self-service.
It’s Time for an End to ‘Speech-Disabled’ IVRs
14 Mar 2018
Too many callers are greeted by dressed-up DTMF or overly ambitious speech offerings. Either way, they're being ill-served.
IVAs Can Remake the Self-Service Landscape
09 Apr 2018
Customers prefer self-service if the solutions are effective—which is where IVAs come in.