Emotion Is the Next Frontier in Human-Computer Interaction
Ever since the early days of the speech technology industry, engineers and developers have been on a never-ending quest to make voices that sound more lifelike and natural.
The Future of Intelligent Voice Assistants
Will you have one voice assistant or many? Which model will dominate?
Building the Next Generation of ASR: Speech Emotion Recognition Apps
Getting rich real-world data is critical, but it's only half the battle.
Speech Is Headed in New Directions
Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.
The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?
Nuance's enhanced cloud offerings could aid healthcare-focused analytics
Self-Service Is the Channel of Choice—When It Works
Companies are not benefiting from the shift in preference as much as they should be
Speech Is Up for Any Challenge
As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.
We Need Answers: Conversational Systems and Answer Technology
Digital assistants are getting better all the time, and answer technology needs to keep pace
Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You
Soon it will be de rigueur for every business to have its own IVA.
A Tangled Web of Intelligent Assistants
Getting them all to cooperate would tap their incredible potential
IVAs: Using AI to Serve Customers and Contact Centers
True omnichannel customer service is becoming closer to reality
Amid the Pandemic, Speech Technologies Expand the Telehealth Options
The telehealth approach is now providing treatments across the healthcare spectrum
How Can Speech Technology Help?
Looking at all the ways speech recognition can step up amid the pandemic
Automated Solutions Have Become Work-from-Home Agents, Too
Adoption and interest in AI-infused capabilities got better because things got worse
Speech Technology Is Not Yet Conversational Technology
The industry still lacks tools to support true conversation
Mitigating Bias in Speech Recognition Systems
The fault, dear Siri, is not in our voices, but in our choices
Voice Interfaces and Contactless Interactions
A shift in our preferences toward eliminating or reducing touchpoints seems inevitable
Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech
Interface and data security challenges remain, however
Infusing AI and Speech into the Mobile Retail Customer Experience
AI-powered apps are employing speech as part of an all-important omnichannel approach
5G Presents Opportunities for Everyone, and That’s the Problem
It's a landmark for the enterprise—including criminal ones