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Columns

Why Can’t Speech Tech Have a New York Accent?

With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

The Brain-Computer Interface: The Frontier of Speech Tech

BCI offers hope for assistive technologies that help people who can no longer articulate speech.

Real-Time Guidance: Help for Agents and Customers

These AI solutions listen to and understand both sides of the conversation.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

Voice Privacy and Security Need Greater Attention

Privacy standards too often overlook voice data.

Conversational Agents Move Toward Interoperability

On the path from garden walls to interoperable open agents.

Analytics Is All the Rage

Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.

Medical Practices Don’t Want to Be Pushed to the Cloud

Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

Move over GUI, Hello SVUI

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.

Making the Case for an Intelligent Virtual Agent

As self-service solutions become more desirable, IVAs find their place.

Conversing with Computers: Where We Are and Where We’re Going

The AVIOS conference showed how the human-computer connection is rapidly evolving.

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

Natural Language Interfaces That Everyone Can Use

Users can differ widely in their ability to express themselves and understand.

Your Voice Tells All

Speech app developers are finding ways to interpret your feelings and conditions.

The Path Ahead (and Behind) for Conversational AI

You have to crawl before you can walk (and talk).

Speech Prevailed in a Year of Incredible Turmoil

As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.

NLP and Data Statements: Let’s Speak the Right Language(s)

‘Natural' language processing must not mean ‘English' language processing