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Columns

Emotion Is the Next Frontier in Human-Computer Interaction

Ever since the early days of the speech technology industry, engineers and developers have been on a never-ending quest to make voices that sound more lifelike and natural.

The Future of Intelligent Voice Assistants

Will you have one voice assistant or many? Which model will dominate?

Building the Next Generation of ASR: Speech Emotion Recognition Apps

Getting rich real-world data is critical, but it's only half the battle.

Speech Is Headed in New Directions

Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.

The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?

Nuance's enhanced cloud offerings could aid healthcare-focused analytics

Self-Service Is the Channel of Choice—When It Works

Companies are not benefiting from the shift in preference as much as they should be

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

We Need Answers: Conversational Systems and Answer Technology

Digital assistants are getting better all the time, and answer technology needs to keep pace

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

A Tangled Web of Intelligent Assistants

Getting them all to cooperate would tap their incredible potential

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

Mitigating Bias in Speech Recognition Systems

The fault, dear Siri, is not in our voices, but in our choices

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach

5G Presents Opportunities for Everyone, and That’s the Problem

It's a landmark for the enterprise—including criminal ones