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Columns

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

Mitigating Bias in Speech Recognition Systems

The fault, dear Siri, is not in our voices, but in our choices

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

5G Presents Opportunities for Everyone, and That’s the Problem

It's a landmark for the enterprise—including criminal ones

Voice Self-Service Has Become More Popular—and It’s About to Get Much Better

Conversational self-service is moving closer to reality

Beware the Limitations of Machine Learning

Systems that use only machine training will struggle with more complex requests

The Internet of Things Needs a Lingua Franca

With the proliferation of smart speakers, voice interaction with home devices is becoming increasingly common, and on the horizon are voice interactions with an ever greater number of smart environments—cities, offices, classrooms, factories, and healthcare settings. Developers will need to be on the same page

IVAs Enter the Business Conversation

IVAs boast big potential in a wide variety of verticals and functions

Speech Understanding: The Next Leap in Speech Recognition

Deep learning and the data that feeds it will drive speech tech's commercial use

Solving Pain Points for Newcomers Could Set You Apart

Smart vendors will think beyond AI and algorithms and find ways to solve business problems

NLU Results Shouldn’t Be Proprietary

A common format for natural language tools would make everyone's life easier

Tradeshow Speech Accessories Translate Into Winning Event Marketing

Speech translation apps are a game changer for international sales