Emotion Is the Next Frontier in Human-Computer Interaction
Ever since the early days of the speech technology industry, engineers and developers have been on a never-ending quest to make voices that sound more lifelike and natural.
Speech and AI: From Tipping Point to Table Stakes
Gone are the days when adding virtual assistants was enough.
The Future of Intelligent Voice Assistants
Will you have one voice assistant or many? Which model will dominate?
Building the Next Generation of ASR: Speech Emotion Recognition Apps
Getting rich real-world data is critical, but it's only half the battle.
Speech Technology's Invaluable Assist
Our extraordinary assistive speech technologies were years in the making.
3 Trends That Will Shape IVA Development
Voice assistants are poised to become more specialized and less platform-specific
Speech Is Headed in New Directions
Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.
Speech Is Up for Any Challenge
As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.
Speech Technology as Hyperpolyglot? Soon, That Will Be No Hype
The ability to converse in multiple languages is a big business advantage, and speech solutions are working on the problem.
Speech Emotion Recognition: The Next Step in the User Experience
Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.
Self-Service Is the Channel of Choice—When It Works
Companies are not benefiting from the shift in preference as much as they should be
A Tangled Web of Intelligent Assistants
Getting them all to cooperate would tap their incredible potential
Digital Assistants and Privacy: Artificial Intelligence Weighs in
AI has some thoughts about whether it knows too much about you
Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You
Soon it will be de rigueur for every business to have its own IVA.
Speech Technology Is Not Yet Conversational Technology
The industry still lacks tools to support true conversation
Automated Solutions Have Become Work-from-Home Agents, Too
Adoption and interest in AI-infused capabilities got better because things got worse
Mitigating Bias in Speech Recognition Systems
The fault, dear Siri, is not in our voices, but in our choices
IVAs: Using AI to Serve Customers and Contact Centers
True omnichannel customer service is becoming closer to reality
Amid the Pandemic, Speech Technologies Expand the Telehealth Options
The telehealth approach is now providing treatments across the healthcare spectrum
Voice Interfaces and Contactless Interactions
A shift in our preferences toward eliminating or reducing touchpoints seems inevitable