Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.

How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.

Speech Technology Is Primed for a Big Leap Forward

Personal assistants? Try personalized assistants.

New Trends in Speech Technology: A Report from the Cutting Edge

Here's the research on which dramatic new capabilities are based.

Generative AI’s 6 Paradoxes for Customer Service

The tensions and undercurrents in the wake of genAI should be better understood.

From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services

Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.

Mobile Apps Need Better Speech Interfaces

Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

Medical Diagnosis Applications Are the Frontier of Speech Tech

AI-based voice apps can help in the early diagnosis of disorders such as Parkinson's and Alzheimer's.

Speaking of Speech Tech’s Future, It Suddenly Arrived

Let's not take all of this progress for granted.

The Future Is Bright for the CCaaS Sector

These expanded platforms have altered the WEM competitive landscape.

Standards for Evaluating Generative AI

Assessing the output of genAI systems is easier said than done.

Voice Cloning Using Artificial Intelligence Is a Pandora’s Box

It is the best of times, it is the worst of times for this powerful technology.

ChatGPT Solves Some Translation Conundrums

Outstanding automatic translation at everyone's fingertips is getting closer.

Pitfalls Facing Conversational Assistants: Hallucinations and Deepfakes

Bad data (and actors) can have consequences.

The Voice Fraud Threat Is Real

"Everyone needs to be concerned about the technology being used for nefarious purposes."

Augmented Reality Is a Therapeutic Game Changer

Users can interact with objects in a safe environment.

From Agent Assist to Employee Assist

Copilot apps are proliferating, and they mean business.

Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants

Helpful assistants can become even more so thanks to genAI.