Analytics Is All the Rage
19 Jul 2022
Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.
Conversational Agents Move Toward Interoperability
25 Jul 2022
On the path from garden walls to interoperable open agents.
The Rise (and Risks) of Speech Synthesis Applications
04 Aug 2022
The use cases for synthetic voice abound, but companies will need to guard against malicious actors.
Making the Case for an Intelligent Virtual Agent
27 Jun 2022
As self-service solutions become more desirable, IVAs find their place.
Conversing with Computers: Where We Are and Where We’re Going
27 Jun 2022
The AVIOS conference showed how the human-computer connection is rapidly evolving.
Conversational AI Is Becoming More Practical
28 Jun 2022
As a spring conference displayed, the technology is improving and the use cases growing.
Move over GUI, Hello SVUI
28 Jun 2022
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
07 Jul 2022
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Deepfakes Raise Ethical Questions
07 Apr 2022
Any technology—no matter how well-intentioned—can usually be exploited by those who wish to do us harm.
Natural Language Interfaces That Everyone Can Use
07 Apr 2022
Users can differ widely in their ability to express themselves and understand.
Why Speech Tech Is Key to a Well-Rounded Metaverse
11 Apr 2022
Voice adds an exciting fourth dimension to 3-D virtual worlds.
The Path Ahead (and Behind) for Conversational AI
16 Mar 2022
You have to crawl before you can walk (and talk).
Speech Prevailed in a Year of Incredible Turmoil
06 Apr 2022
As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.
Your Voice Tells All
11 Mar 2022
Speech app developers are finding ways to interpret your feelings and conditions.
Enduring AI-Powered Retail Trends for 2022
29 Mar 2022
Digital engagement will continue to enhance retail, both in the store and online.
Real-Time Speech Transcription Spells Out Contact Center Excellence
23 Mar 2022
This former nice-to-have is becoming increasingly critical for agent training.
An Open Letter to Voice Agent Platform Developers
23 Nov 2021
You're at the vanguard of a burgeoning movement.
NLP and Data Statements: Let’s Speak the Right Language(s)
08 Dec 2021
‘Natural' language processing must not mean ‘English' language processing
The Ongoing Effort for Interoperable IVAs
18 Nov 2021
Intelligent virtual assistants now have billions of users. When will they be platform-independent?
The Future of Intelligent Voice Assistants
16 Aug 2021
Will you have one voice assistant or many? Which model will dominate?