Speech Industry Award Winners Fuel a Market on the Rise
28 Oct 2024
Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.
The Future Is Bright for the CCaaS Sector
25 Jun 2024
These expanded platforms have altered the WEM competitive landscape.
Answer Technology: A Necessary Step in Human-Computer Conversation
22 Feb 2023
Digital assistants need to get better at answering user questions to keep the conversation going.
Enduring AI-Powered Retail Trends for 2022
29 Mar 2022
Digital engagement will continue to enhance retail, both in the store and online.
Speech and AI: From Tipping Point to Table Stakes
24 Sep 2021
Gone are the days when adding virtual assistants was enough.
Automated Solutions Have Become Work-from-Home Agents, Too
01 Aug 2020
Adoption and interest in AI-infused capabilities got better because things got worse