Angel.com Unveils Upcoming General Availability of Outbound IVR
NEW YORK - Angel.com, a division of MicroStrategy® Inc. (NASDAQ: MSTR), unveiled the upcoming general availability of Outbound IVR, a new solution that allows organizations to deliver thousands of interactive phone calls using a Web-based toolkit.
Recently, the Charlotte County (Fla.) Public Schools (CCPS) leveraged Outbound IVR to execute a campaign to measure the satisfaction of parents and identify areas for improvement. In past years, the school system relied on a take-home survey provided to students and also contemplated an online survey, but felt that doing so would leave out some parents without consistent Internet access.
Approximately 38 percent of those who answered the call completed the survey, with results being reported back to the school system in the form of a detailed Excel spreadsheet.
"Angel.com worked well under the pressure of short timelines," said CCPS data analyst Amy Robinson. "We were impressed with their methods of communication and delivery of a detailed analysis. Thanks to Angel.com's Outbound IVR, everyone had an opportunity to participate."