Apptera Rolls Out New Packaged Speech Applications for Financial Services Market
SAN BRUNO, Calif. - Apptera announced availability of the latest packaged speech applications in the company's Financial Services Suite. Apptera Account Enrollment, Account Payment and Mortgage Quote automate a wide range of customer service requests, including establishing new customer accounts, making credit card or loan payments, and receiving quotes for re-financing and new mortgages. Apptera's Financial Services Suite enables banks and credit unions of all sizes to efficiently and affordably offer personalized service to customers and help them generate revenue around the clock.
Apptera Account Enrollment leads callers through the process of applying for a loan or enrolling in a new account. Designed into the speech application is a series of configurable qualification questions that can be enabled or disabled using Apptera's One Click Configuration system. Additionally, Account Enrollment integrates with CTI (computer telephony integration) systems to hand-off captured information to a live agent at any point during the call, if necessary.
Apptera Account Payment helps customers make a credit card or loan payment at their convenience from any phone. Providing the flexibility for callers to set-up and execute recurring and one-time payments, the application gives agents more time for handling complex billing and payment transactions.
Apptera Mortgage Quote helps banks and credit unions deliver differentiated service to customers and provide automated rate quotes around the clock without the need for mortgage specialists. The application provides quotes for mortgages or custom quotes based on answers gathered from a set of configurable qualification questions. Additionally, the application offers personalized attention with refinance calculations detailing overall savings to callers.
"Speech solutions continue to grow as the self-service mechanism of choice in financial services, due to their capacity to lower customer wait times and provide an enriched user-experience," said Peter Ryan, analyst for Datamonitor, a leading market research firm. "Apptera's suite of packaged applications for financial services continues in this vein, and provides financial institutions with flexible information provision and transactional capabilities."