Aspect and Concerto Agree to Merge
Concerto Software Inc. and Aspect Communications Corporation have entered a definitive agreement to combine the companies. The merger combines Concerto's predictive dialing and unified contact center systems with Aspect's contact center workforce management applications and performance analytics. In addition, led by the companies' voice and voice-over-Internet-protocol (VoIP) automatic call distributors (ACD), the new company will be able to offer a product portfolio that includes multi-channel routing, self-service interactive voice response (IVR), Internet contact and virtual contact center capabilities, reporting, monitoring and recording. This portfolio will present customers with both a unified and integrated approach for executing on their customer service, sales and collections strategies.
Aspect will file a proxy statement and other documents regarding the proposed transaction described in this document with the Securities and Exchange Commission.