Avery Glasser Joins Opus Research

SAN FRANCISCO - Avery Glasser has joined Opus Research, a provider of strategy consulting and market intelligence to firms that offer communications and computing infrastructures to carriers and enterprises. 

"For the past two years, we've been putting meat on the bones of a concept we call 'Conversational Access Technologies' (CAT) and Opus Research is unique among analyst firms in offering services such as product strategy and design in addition to traditional forecasts, projections and trends analysis," said Dan Miller, senior analyst at Opus Research.  "Avery's background is the living embodiment of CAT, including contact center automation, telecom carrier services development, speech automation and biometric systems implementation.  His skills add to our strengths and complement our existing capabilities and we are fortunate that he has chosen to continue his career with us."

Glasser began his career in MCI's Enhanced Voice Services group designing and implementing IVR applications.  He also worked in their engineering group and product management group, ultimately having overall responsibility for the Enhanced Call Router product line.  Later, he brought his research and prototyping skills to firms such as The Hartford, Genesys, VOICE.TRUST and VoicInt Telecommunications.  Most recently, Glasser has been working with telecommunications firms in Europe to implement new architectures, to create new product release strategies and to design new products.

At Opus Research, Glasser will focus on the voice applications infrastructure market and ecosystem.  Particularly, he will examine the evolution of technology architectures, the use of biometrics, and next-generation application development environments.  Dan Miller will continue to focus on automated directory assistance and the use of personalization in conversational access technologies, and analyst Rachel L. MacAulay will focus on communication service provider implementations.

Next week in New York City, Opus Research will be hosting the VOX 2005 Conference.  Co-located with SpeechTEK, VOX is a one-day conference for SpeechTEK attendees who wish to learn more, and act on, the following forces shaping new opportunities:

  • VoIP and IP-telephony working with legacy IVRs, ACDs and live agents
  • Insourcing, outsourcing and "midsourcing" strategies
  • "Assisted self-service" smoothing the transition from Web visits to agent assists
  • Managed services alternatives
  • Tools for distributed multi-modal and multimedia self-service
  • Enhanced carrier services


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