CallCopy Selected for Membership in Avaya DeveloperConnection Program

COLUMBUS, Ohio - CallCopy, a provider of contact center quality management and call recording solutions, has been selected by Avaya (NYSE:AV), a global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.

CallCopy is the developer of the CallCopy QM / Recording software, an application suite that enables contact centers record 100 percent of the calls for one department while another department uses random monitoring. The CallCopy solution is designed to support communication networks and contact centers based on Avaya Communications Manager, an application that enables both digital and Internet protocol (IP) communications.

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies -- including IP telephony, contact centers, and mobility applications -- helping companies extend the value of multivendor networks.

The Avaya DeveloperConnection program currently includes software and hardware developer companies, integrators, service providers, and customers. Members have created hundreds of solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) -- a set of application programming interfaces, protocols, and Web services that enable developers to create Avaya-compatible networks, devices, and applications.

As a member of the DeveloperConnection program, companies have access to a range of support from Avaya, including technical resources and training. There are three levels of membership -- Registered, Gold and Platinum -- each entailing progressive levels of marketing and sales involvement. CallCopy is a Gold-level member of the Avaya DeveloperConnection program.