Empirix and Audium Partner to Help Enterprises Develop and Deploy VoiceXML Applications
NEW YORK - From SpeechTEK 2005, Empirix® Inc., the leader in helping organizations strengthen customer loyalty through assured Web and voice application performance, and Audium, the worldwide leader in packaged VoiceXML application software, announced today that they have partnered to help enterprises develop and deploy more reliable VOICEXML IVR applications. Working together, the two companies are launching the first integrated testing and management solutions for VOICEXML platforms and applications.
The initial deliverable of this partnership is a solution designed to ensure the quality of Cisco Customer Voice Portal (CVP) applications called Hammer Service Assurance for Cisco CVP; similar testing and management solutions for other leading VOICEXML platform vendors will follow. Hammer Service Assurance for Cisco CVP is a managed service that allows enterprises to reap the benefit of Empirix and Audium's deep experience with VOICEXML application lifecycle and quality assurance, and lowers the barriers to implementing thorough testing and management practices.
Measuring VOICEXML Application Quality from the Caller's Perspective
Empirix and Audium's integrated testing and management solutions focus on the quality perspective that matters most - that of the caller. Based on Empirix's patented Hammer technology - a voice transaction engine that can hear, speak and listen just as a caller can - they combine a test harness built by Audium with Empirix's managed services for pre-deployment testing and production monitoring of voice applications.
The first deliverable of the partnership, Hammer Service Assurance for Cisco CVP, consists of:
- An Audium integration application designed to certify functionality of the IVR platform, and incorporating specific knowledge of CVP;
- Empirix's Hammer OnCall managed service for pre-deployment testing; and
- Empirix's OneSight Voice Watch managed service for production monitoring.
Organizations that use the service earn the right to apply the "Hammer Tested" emblem to their applications.
John Hernandez, director of product and solutions marketing in Cisco's customer contact business unit, voiced his support for the joint Empirix/Audium offering for Cisco CVP. "For enterprise customers, the Empirix/Audium solution makes it much easier to implement best testing practices," said Hernandez. "We're pleased to see Cisco's technology leadership recognized in the decision to focus the initial product release on Cisco CVP."
Achieving "Hammer Tested" VoiceXML Applications
"Empirix is known for its unique capabilities for ensuring the quality of voice applications - the term 'Hammer Tested' is a globally recognized symbol of quality in our industry," said Michael Bergelson, President and Co-Founder of Audium. "Working together, Empirix and Audium can provide platform-specific testing and management solutions with built-in knowledge of common VoiceXML performance issues, so that enterprises can identify and correct problems before they affect the caller experience."
Jeff Fried, Chief Technology Officer for the Enterprise Solutions Group at Empirix, said, "Customers form a lasting impression of an enterprise based on their initial contact center experience. If that experience is a bad one, the damage can be irreparable. The joint testing and management solutions being offered by Empirix and Audium, which is known for its prowess in the VoiceXML software space, will help ensure that enterprise VoiceXML applications deliver the highest possible quality of service, and help enterprises achieve their intended goals for VoiceXML application rollouts and upgrades."
See Empirix and Audium at SpeechTEK 2005
Hammer Service Assurance for Cisco CVP and future joint offerings from Empirix and Audium will be marketed by both companies, and sold and delivered by Empirix. For more information, visit http://www.empirix.com or call 1-866-EMPIRIX or email email@example.com . SpeechTEK 2005 attendees can see Empirix's Hammer-based testing and management solutions at Booth #306, and Audium's packaged VoiceXML application software at Booth # 614.
Audium is the worldwide leader in packaged VoiceXML application software, enabling intelligent, personalized voice applications using open standards and reducing costs. Audium's core products give customers a powerful way to build, run, manage and improve IVR systems that work seamlessly with enterprise applications and data, and have been recognized as the industry's leading VoiceXML development software. By extending Eclipse and standard Java infrastructure such as WebSphere and WebLogic, Audium software drives highly complex IVR and speech applications. Audium has offices in New York, Boston, Sydney and the UK. To learn more about Audium, visit http://www.audiumcorp.com.
Empirix delivers a comprehensive range of testing and monitoring solutions that assure the performance of next-generation networks, contact centers, and Web-based applications. Empirix provides products, services, and support to thousands of customers worldwide, including Global 2000 enterprises, network equipment manufacturers, and service providers. Headquartered in Bedford, Massachusetts, Empirix is a privately held company, with offices throughout the United States, Europe and Asia. For more information, visit www.empirix.com .
Empirix, Hammer, Hammer On-Call, OneSight and Voice Watch are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.