Fluency has a range of customers including Powergen, National Express, Energis, Royal Mail, Barclaycard, Woolwich and JD Williams.
The acquisition will allow Fluency to offer hosted service provision in addition to in-network and premises-based solutions. It will therefore expand Fluency's market potential as well as encouraging the take-up of speech self-service more broadly. Fluency recently raised its first round of venture capital funding and, prior to that, completed the acquisition of Vocalis.
SRC Telecom has a customer base including the BBC's Freeview and Lloyds TSB. SRC Telecom was a division of Voice Recognition Holdings (VRH), which will continue to own and operate its digital dictation and desktop speech recognition business under the name SRC Dictation Solutions.