IQ Services Releases Feature/Function Testing Services

MINNEAPOLIS— Interactive Quality (IQ) Services announced today the launch of Feature/Function Testing services for voice business solutions. IQ Services' Feature/Function Testing allows organizations to verify each feature of their voice solution against system documentation, ensuring that every call flow is completed as designed.

"Feature/Function Testing allows companies to be confident that they are ready for their customers to use their voice business solutions," said Jim Jenkins, president and CEO of IQ Services. "When companies choose IQ Services to perform Feature/Function Testing, they can focus their resources on implementation, not testing."

Feature/Function Testing places calls through each menu sequence of a voice business solution. The testing verifies that the application recognizes and correctly responds to each possible user input including valid speech or touchtone inputs and silence. Companies provide IQ Services with documentation for their voice business solutions, and IQ Services does the rest. Once the test is complete, companies receive online access to test results, reports and statistics, as well as call logs and recordings.

Companies can also take advantage of IQ Services' load testing services, including StressTest™, to be confident their new business solution functions under "real world" conditions. IQ Services' patented technology uses hundreds of simultaneous test calls over the public telephone network to exercise contact center and communication system applications.

To learn more about IQ Services and their Feature/Function Testing services, visit them in booth 408 at SpeechTEK East, August 7-9, 2006, in New York, N.Y., or visit www.iq-services.com.

ABOUT IQ SERVICES

IQ Services is an industry leader in cost-effective voice and Web load testing and availability monitoring for contact center and communication systems.

Since 1996, IQ Services testing has given hundreds of companies confidence that their systems can handle high-volume, real-world traffic and that the systems continue to perform as expected every day. For more information, visit www.iq-services.com.

 

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