Kable Fulfillment Services to Deploy Witness Systems Workforce Management Software
ATLANTA - Kable Fulfillment Services has extended deployment of Witness Systems' workforce optimization software. Already a Witness Systems customer interaction recording software user, Kable Fulfillment Services will now implement the company's workforce management technology for use in its two contact centers located in Mt. Morris, Ill. and Marion, Ohio.
Kable Fulfillment Services, a division of Kable News Company, Inc., offers approximately 250 clients a range of services for product, catalog, subscription and literature fulfillment, including warehousing and pick/pack, online inventory management, customer service/call center, credit card, and mail order and Internet processing.
"Witness Systems' vision and direction is one we believe will help us protect our investment, leverage our existing technologies and benefit from through lower total cost of ownership. When we have one vendor to call for support, service and upgrades, it simplifies the relationship because we know our provider is knowledgeable about our technical landscape and well positioned to help us resolve issues in a timely and efficient manner," said Mike Blaine, executive director of customer service for Kable Fulfillment Services.