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Marchex Launches New MIND Innovation Lab

Marchex, a provider of call analytics, launched the Marchex Innovation Development (MIND) Lab, a new research and development group, to support product innovation and to help businesses engage and nurture customer relationships across communications channels, including voice and text. Marchex has appointed Dr. Junmei Zhong, a pioneer in artificial intelligence (AI) and natural language processing (NLP), as the company's chief AI scientist.

Dr. Zhong has an 18-year track record of intensive research and development experience in both academic research and industrial innovation in fields of data science, applied mathematics, machine learning, data mining, NLP and more. In addition, Dr. Zhong has published more than 20 scientific articles and conference proceedings for his original research and patented innovations. Prior to joining Marchex, Dr. Zhong held positions as the chief data scientist at Inspurfor NLP, principal data scientist at Pitchbook for NLP, and assistant professor at Cincinnati Children's Hospital Medical Center in Ohio.

AI adoption is gaining momentum and is impacting the way companies interact with their customers. IDC estimates worldwide spending on cognitive and artificial intelligence systems will reach $19.1 billion in 2018, and a recent ForbesInsights survey indicates that 95% of executives believe AI will play an important role in their responsibilities and the way they manage and grow their business in the near future.

As Marchex continues to prioritize and invest in AI, speech, sentiment, personalized customer solutions and conversational analytics, immediate MIND Lab priorities are to:

  • Enhance Marchex’s speech analytics technology
  • Invest in top talent 
  • Incubate new technology

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