NICE to Provide NYC with Call Recording

NICE Systems has won an eight-figure contract from New York's Department of Information Technology and Telecommunications (DoITT) to provide call recording and incident management for the city's new 9-1-1 facility.

The contract was issued in association with the city's ongoing Emergency Communications Transformation Program (ECTP) and expands on an existing long-standing relationship between NICE and the City of New York dating back to 2001.

Under the contract, NICE will expand its support for the ECTP by equipping the city's new 9-1-1 facility with its public safety call recording and incident management solutions. The site is scheduled to open in June of next year and will be jointly operated by the New York police and fire departments. It will augment and provide redundancy to current emergency 9-1-1 response services.

NICE will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.

"We're delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers," said Chris Wooten, executive vice president of the NICE Security Group, in a statement. "This new contract is notable not only for its scope and size, but because it underscores NICE's successful track record with the NYPD and FDNY. We are honored that New York City has once again chosen to entrust NICE for its emergency communications needs."


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