PLUMgrid Integrated with Interactive Intelligence CaaS Offering

PLUMgrid, a provider of virtual network infrastructure for OpenStack clouds, has partnered with Interactive Intelligence to integrate its Open Networking Suite (ONS) for OpenStack with the Interactive Intelligence Communications as a Service cloud solution, which includes multichannel routing and queuing, interactive voice response, predictive dialing, workforce management, automated customer feedback surveys, real-time speech analytics, quality monitoring, and more.

The PLUMgrid ONS for OpenStack solution gives Interactive Intelligence a rich set of networking services with terabits of scale, production-grade resiliency and secure multi-tenancy. Other features include a distributed data plane for virtual network functions and the ability to scale from single rack to multirack OpenStack clusters. PLUMgrid ONS also enables Interactive Intelligence to leverage existing assets, such as firewalls and other third-party software.

"Our partnership with PLUMgrid has enabled our CaaS customers to cut total deployment time by up to 80 percent," said Alex Smelik, chief architect for CaaS solutions management at Interactive Intelligence, in a statement.

"Interactive Intelligence has a leading CaaS solution based on its breadth of applications, global footprint, maximum security, and flexible customization and deployment options," said Awais Nemat, CEO of PLUMgrid, in a statement. "We're proud to add to this innovative solution by helping CaaS customers improve time to market while reducing operational complexity."


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