Puerto Rico Supplies Group Upgrades to Voxware VMS

Puerto Rico Supplies Group (PRSG) has upgraded its distribution center to Voxware's Voice Management Suite, improving the efficiency of its workforce and giving warehouse supervisors real-time visibility into its distribution operations.

"We live and die by our productivity," said Carlos Falcon, PRSG's distribution center director, in a statement. "Operating at high levels of efficiency is how we deliver our customers a superior experience. Before using Voxware, we didn't have the real-time data we needed to identify productivity issues as they were happening. With Voxware in place, we can see clearly and immediately the factors impacting productivity, and that helps us make the timely adjustments needed to operate at peak efficiency."

PRSG began using voice technology in its warehouses in 2010 and quickly realized the benefits of voice. The company wanted to further drive productivity improvements by implementing a voice-driven replenishment workflow, but was unable to get the project started with its previous vendor.

Voxware was able to address both needs. WithVoxware VMS Replenishment, pickers can report shorts automatically and assign replenishment for an item to move up the priority list when necessary. Additionally, because Voxware allows customers to pay on a subscription basis, PRSG was able to implement Voxware without a substantial up-front capital investment. The subscription also includes the most up-to-date version of Zebra hardware, which meant PRSG eliminated the need for an expensive out-of-pocket hardware replacement.

"We make it a priority to understand the unique opportunities and goals every organization we work with is looking to achieve," said Keith Phillips, president and CEO, Voxware, in a statement. "For Puerto Rico Supplies, we were able to demonstrate real value with our unique VMS offering to solve their challenges. We are the only voice provider giving its customers real-time visibility into their operations as a standard feature, and our subscription service guarantees access to the latest hardware without having to make costly investments."

Since PRSG's item selectors were already accustomed to using voice, the transition to Voxware's solution was seamless, the company reported.


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