SpeechWorks Announces OpenSpeech DialogModules for Building Commerce Applications
BOSTON, MA - SpeechWorks International Inc. (Nasdaq: SPWX), announced a new suite of OpenSpeech, DialogModule software for developing commerce applications that leverage the VoiceXML 2.0 standard. OpenSpeech DialogModules are standards-based VoiceXML objects available on the market; OpenSpeech DialogModule software ensures quicker time-to-market and higher quality applications using a pre-packaged, tested call flow. "OpenSpeech DialogModule software provides us with a VoiceXML-compliant solution that help our Experience Engineers quickly create and deploy speech applications that deliver consistent caller satisfaction," said Ken Jackowitz, Chief Customer Officer, of NetByTel. "As a result, we can more quickly deliver cost-effective, standards-based, voice-enabled telephone self-service solutions that are proven and help our clients reduce transaction costs, increase average order sizes and improve caller satisfaction." NetByTel provides speech services to many retail customers such as ABN AMRO Mortgage Group, Office Depot, MicroWarehouse and others.