VoiceGenie and Phonetic Systems Voice-Enable IVR With Caller Authentication
TORONTO, CANADA and BEDFORD, MA - VoiceGenie Technologies, the VoiceXML Gateway solutions provider, and Phonetic Systems announced the integration of VoiceGenie's Gateway with Phonetic Systems' Phonetic Name Identifier. The call automation solution improves customer service and decreases costs by integrating voice-driven caller identification and authentication into existing IVR systems. "Industry studies show that over 30% of callers 'zero out' because they do not remember their numbers. This means that even simple calls are falling out of the call completion process," says Matt Luckett, VP of Corporate Development at Phonetic Systems. "By leveraging the power of VoiceGenie's Gateway, Phonetic Name Identifier offers a 7x24 voice-driven solution for large scale dynamic directories, allowing call centers to reduce costs by keeping more customers in self-service automated call flows."