Siemens Deploys Unified Communication Solution for Credit Union
ORLANDO, Fla. -- Insight Financial Credit Union has chosen Siemens’ HiPath unified communications solution to replace its aging communications system.
A rapidly growing credit union in central Florida, Insight Financial wanted a robust and efficient solution to improve its customer service, contact center metrics and disaster recovery capabilities.
Siemens’ all-IP solution met all Insight Financial’s requirements for quality monitoring, improved operational efficiencies, and a single system image with common features and functionality across the entire enterprise.
After installing Siemens’s tailored solution, Insight Financial’s service levels now average at 98 percent and abandon rates are at their lowest ever, at 3 percent, down from 6 percent to 12 percent before installation.
Siemens' HiPath 4000 Real-Time IP System has optimized Insight Financial’s operational efficiencies and improved business continuity. Siemens HiPath ProCenter Enterprise has enhanced first-contact resolution rates, lowering operating costs and the total volume of incoming calls by reducing the number of follow-up calls from customers whose issues were not resolved the first time.