LemonIT Partners with Convergys to Provide Intervoice Voice Portal Solution to Korean Market

Convergys announced today that LemonIT, based in Seoul, South Korea, has agreed to sell Intervoice Voice Portal solutions from Convergys.

LemonIT specializes in delivering self-service IP communications and traditional time-division multiplexing (TDM) technology to contact centers in a variety of vertical industries including financial services and electronics. As part of the agreement, the only voice portal solutions LemonIT will have in its portfolio will be Intervoice Solutions from Convergys.

“Our new partnership with Convergys will strengthen LemonIT’s position as a leading IP telecommunications company in Korea,” said LemonIT president Kevin Kwanyeol Lee. “We’re excited about bringing Intervoice Voice Portal to this market and being the first to introduce multimodal applications to our customers. Intervoice voice response applications and cutting edge solutions deliver a comprehensive product offering that meets LemonIT’s goals of providing the best user experience. We are looking forward to a future of mutual success with Convergys.”

According to Datamonitor, developed countries like South Korea have strong economies, a strong technological infrastructure, and a growing need to service an ever increasingly sophisticated consumer base. In South Korea, Datamonitor sees cutting-edge communications technologies, including self-service voice portals, being used in everyday business, in the corporate world and among consumers.