Tellme Selects Servion as a Professional Services Partner

Customer interaction management solutions provider Servion Global Solutions today announced an alliance with Tellme Networks, a Microsoft subsidiary.

Servion is working with Tellme to provide customized contact optimization capabilities that help businesses significantly improve their voice-based customer interactions. As a professional services partner for Tellme, Servion is currently developing a customized set of VoiceXML applications for the U.S. contact centers of one of the largest airlines in the world.

Servion’s selection as a Tellme professional services partner is a result of the company’s proven CIM expertise and its Contact Optimization Model, which allows Servion to examine a company’s customer interaction requirements from both internal and external perspectives.

"Joining Tellme’s partner program affirms our experience in assessing the customer interaction needs of top global enterprises, and then delivering large-scale, high-quality applications that map to these needs,” says Chris Mills, general manager of the Americas for Servion. “By working with Tellme to deliver customized Interactive Voice Response (IVR)-based applications, we can help bring effective and efficient solutions to contact centers.”
 
“Tellme’s on-demand voice services platform helps businesses transform the caller experience to achieve better performance and extract more value from their self-service offerings,” said Bob Crissman, general manager of Partner Programs at Tellme. “The combination of Servion’s CIM expertise and Tellme’s powerful voice platform will offer large enterprises compelling, next-generation IVR service capabilities.”
 
“The current economic climate is causing companies to place increased focus on their customer interaction strategies,” Mills says. “We look forward to additional collaborative opportunities with Tellme that allow us to help enterprises deliver a superior customer experience that can provide a sustainable competitive advantage.”