TRENDING IN 2021: SPEECH ANALYTICS DEPLOYMENTS TO GAIN SPEED

Sponsored by Verint

In the past, cost and scalability concerns have presented barriers to the use of speech technologies for customer engagement.  However, speech-to-text technologies have shown tremendous improvements in performance, scale, and accuracy in recent years, paving the way for more robust adoption.  One key enabler of scalability has been the cloud. In 2020, we saw an expedited acceptance of cloud-based solutions, and the area of speech analytics is no exception.  Speech analytics is now available in the cloud or via a hybrid delivery model, so organizations can leave their call recording infrastructure on premises but leverage speech analytics in the cloud.  Download now to learn more!