What is a voice-activated enterprise?
Sponsored by Verint
What is a voice-activated enterprise you ask? It’s where today’s advanced speech technologies mobilize insights from speech in real time and near-real time to trigger the right organizational actions at the individual agent, manager, department, and executive level. Let’s look at how the voice-activated
enterprise went to work in 2020.
Many organizations relied on speech analytics to analyze calls, identify issues, and update self-service channels so that customers could find information and resolve issues quickly while offloading calls from the contact center. In the midst of all this chaos and upheaval, speech analytics gave organizations the ability to understand how they were faring in their customer engagement efforts. This insight helped enterprises fine-tune their efforts to achieve the right balance of selfservice and agent-assisted interactions. Download now to learn more!